Tennessee Society of Association Executives

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Summary

Systems and process are not a bad words. On the contrary, when process thinking is leveraged as a thoughtful and intentional management technique it can become a competitive advantage in creating an outstanding member experience. We’ll explore how process relates to delivering outstanding member value by defining; its importance to achieving an outcome, the interrelation between your organization’s eco-system and member experience, and how it can position your organization to stay relevant.

Presenters

Bryan C. Harrison, CAE, PMP, CMP

Bryan serves as a Director for the Specialty Equipment Market Association (SEMA), an international trade organization... Read More

Originally Published

November 29, 2018

Program Titles and Supporting Materials

This program contains the following components:

Systems & Processes, The Competitive Edge in Membership - Video
Systems & Processes, The Competitive Edge in Membership - Paper

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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Systems & Processes, The Competitive Edge in Membership